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The second time I have to have a thermostat changed I never heard from the tech. I am sure that these units not being US made is another issue. He said that is where some of the former techs bailed out, attitude of buyers being pissed their unit has an issue (can't blame them either to be honest). Then he was talking about billing issues and most of all about the attitudes (like when they have to empty out the coolers of 200+ precious bottles to work on it). After talking with the tech it sounded like they have a difficult time finding local people who are either willing or knowledgeable to work on the units. I did have them send a local tech out to change a thermostat on my unit about a year ago. WE tries to work with someone local in the area who they can call to work on a unit. Anyway, the seller seems willing to work with me, it is just the mystery of finding a tech. WE are slackers! One tech rep for all the US is absolutely ludicrous. It is unfortunate that Eurocave does not seem to care to provide adquate support in the USA. I live in Miami, Fl, if anyone know a qualified tech. For a price unit to only have on tech rep in the US is ludicrous. Does anybody have any advice they can offer? I have waited 2 business days for wine enthusiast to call me back, and am pretty peturbed by the lack of customer service. I know the LED is a simple battery fix, but I don't know about the compressor. I would like to keep it, but while it is working properly and I don't think it should be this loud. I am in contact with the seller (who was selling it for someone else) and they are willing to work it out with me and possibly take it back. When I bought it it was pretty clean except for some white residue on the bottom of the cellar. If even causes tiny vibration on the shelves especially the top one. I made wure nothing was touching the compressor and nothing was, but the thing is just buzzing. EUROCAVE COMFORT VIEILLITHEQUE MANUAL TRANSMISSION TVThe compressor can be heard up to 30ft away even with the TV on. When I did, the was no led and the unit was loud. ![]() I go the thing home and waited three days to plug it in. I transported it to my home by truck, tightly strapped down, and made sure not to tilt the thing past 45 degrees. I got it for $700 which may be a little high, but it was christmass. I do let them know when I find out but it is frustrating given the lack of support WE provides beyond the sale.I have purchased a used eurocave v-164 confort with the glass door, and at least 9 shelves. UPDATE: So far, three of the appliance repair companies WE referred me to do not work on Eurocave cabinets. PM me if you want to know how I noticed the problem. ![]() Possibly overkill in response but it is my real life experience. Based on my current experience with one of my 15 year old cabinets, I would not pay more than $250 - $300 for the unit. That said, I would not pay much for one and I would make certain that it was working properly. In my opinion, these could be great cabinets if they are working perfectly and they may last another 5 - 10 years. WE has provided me some names but most have done very little if any work on the cabinets. The challenge I am having is finding a technician that is familiar with the Eurocave cabinets. I don't know what the cost of repair will be. If the "test" button assembly is faulty, the heating unit and the compressor are working continuously at the same time and the cabinet will fail at some point. The only other thing that could be faulty and produce the anomaly I am experiencing cannot be repaired because the part is no longer available (the "test" button assembly). When they arrive, I will have a technician replace them and hope that solves the problem. They cost ~$160 and they are on their way to me now. But at this very time, one of my cabinets needs to have both thermostats replaced. ![]() I have two of these same units (6/2005) that are 15 years old. EUROCAVE COMFORT VIEILLITHEQUE MANUAL TRANSMISSION SERIAL NUMBERThe units have a manufacturer's tag on the inside lower right side of the cabinet that will tell you month and year manufactured and the serial number for the unit. The seller should be able to tell you how old the unit is. ![]()
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